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How to Use Video Banking

Video Banking is a great resource for getting quick answers about your account.

Conveniently bank from the comfort and convenience of your own home with video banking. Or, if you’d like to avoid long wait times in the branches, we provide a video banking kiosk at each Alltru branch. With our free video banking services, you can ask questions about your account, open a new account, apply for a loan, update your account information and more!

Note: You must have a webcam on your device in order to utilize video banking. We highly recommend using Google Chrome, but you can use other browsers like Safari or Firefox.

Access Video Banking here:

or by clicking on the Chat Now button that is located on the on the lower, right-hand side of your screen during normal business hours.

Website screenshot of Homepage with arrow pointing to 'Via Video' button next to Chat Now box located on bottom right
If this is your first time with Video Banking, you will need to complete the following steps to get started:

Step 1: Go to and select your inquiry. Then, allow microphone and camera access on your device.

Video banking setup states ' wants to use your microphone and use your camera' with orange box highlighting Allow button

Step 2: You will be instructed to download our Video Banking platform, VidyoWeb. Download the extension for either Windows or Mac (see below photo).

Video banking setup instructing Vidyo Plugin Download. Orange box is highlighting Step #2 which states 'Download VidyoWeb plugin for Windows or Mac'. Select Windows or Max download option.

Step 3: Follow the prompts and download the Chrome Extension by clicking Install.

Video banking setup states 'Chrome Extension, please install the chrome extension to continue' with orange box highlighting Install button

Step 4: Add the extension by selecting Add to Chrome, and then select Add Extension as shown below.

Video banking setup instructing Vidyo plugin with orange box highlighting Add to Chrome button. Then, a pop-up box stating 'Add VidyoWebConnector?' with an orange box highlighting the Add Extension button.

Step 5: Lastly, click Confirm and you’re good to go!

Video banking setup with configuration instructions including camera, microphone, and speaker options with orange box around Confirm button.

Once online, you will be greeted by one of our Member Experience Video Specialists who will be happy to assist you. Video Banking operates under the same business hours as our branches. Happy Banking!