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How to Use Video Banking

Video Banking is a great resource for getting quick answers about your account.

The best part is you can do it all from the comfort and convenience of your own home. Or, if you’d like to avoid long wait times in the branches, we provide a video banking kiosk at each Alltru branch. With Video Banking you can ask questions about your account, open a new account, apply for a loan, update your account information and more.

Note: You must have a webcam on your device in order to utilize this free service. We highly recommend using Google Chrome, but you can use other browsers like Safari or Firefox.

Access Video Banking here:

or by clicking on the Chat Now button that is located on the on the lower, right-hand side of your screen during normal business hours.

If this is your first time with Video Banking, you will need to complete the following steps to get started:

Step 1: Go to and select your inquiry, then allow both microphone and camera access.

Step 2: You will be instructed to download our Video Banking platform, VidyoWeb. Download the extension for either Windows or Mac (see below photo).

Step 3: Follow the prompts and download the Chrome Extension by clicking Install.

Step 4: Add the extension to Chrome by selecting Add to Chrome, and then Add Extension as shown below.

Step 5: Lastly, select Confirm and you’re good to go!

Once online, you will be greeted by one of our Member Experience Video Specialists who will be happy to assist you. Video Banking operates under the same business hours as our branches. Happy Banking!