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  2. Video Banking

A seamless blend of trusted connectivity

Alltru Video Banking provides an effortless connection to your finances, offering secure transactions and expert advice with a personal touch.

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Nadia Wojciechowski - Member Experience Video Specialist, wearing a headset with a microphone

Nadia

Alltru Employee

No lines, just conversations.

Why wait in line at the bank branch? Our video banking services let you do almost anything remotely. Let’s chat and see how we can make your banking experience more convenient.

Everyday Banking

  • Account Maintenance
  • Digital Banking Help
  • Wires And Transfers
  • Card Maintenance

New Loans & Accounts

  • Apply For Loans
  • Become A Member
  • Open New Accounts
  • Digitally Sign Documents
Alltru member Chelsea smiling while on a video banking call on her phone
Chelsea

Alltru Member

Download our AlltruChat App

Are you looking for a quick and easy way to access your banking services while interacting with our virtual team? Look no further! Download our AlltruChat App today, and start experiencing our virtual services within minutes.

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For more information on accessing video banking online through our website, read here.

Effortless banking solutions tailored to you

Join a hassle-free banking experience with consistent, top-notch service. With our Video Banking Services, we will turn questions into answers and concerns into solutions with little to no wait time.

Video banking help screen, showing 'Begin a video banking call'
Start Your Call

Start your video call by choosing the “Begin A Video Banking Call” option.

What do you need help with video banking options of apply for loan, open a new account, general question, and disputes
Choose Assistance Type

Browse through the options and select the best suited to your needs.

Video banking contact fields including first name, last name, email, phone number, and note for agents
Provide Brief Details

Provide us with your contact details, and let’s start the video call.

Chelsea - Interacting with Video Banking Services
Chelsea

Alltru Member

Yes! It’s that easy. Are you ready to give Alltru’s video banking services a try?

FAQs

Are you navigating the awesomeness of our service? Questions are natural. Dive into our member’s most frequently asked questions for quick answers and a smoother experience.

With our video banking services, you can easily manage your bank account from anywhere in the world. Whether you’re using a laptop, tablet, or smartphone, you can access your account, apply for loans, and more. Imagine the convenience of speaking with a Member Experience Video Specialist on Facetime from the comfort of your own home. This is a safe and modern way to experience banking, and it’s all available to you.

Our institution offers video banking services which allow you to conduct various financial transactions as if you were in a physical meeting with one of our specialists. You can establish new memberships, make changes to existing accounts, apply for loans, and perform several other tasks with ease. However, if you intend to open a business account, we recommend scheduling an appointment to visit one of our local branches. Nevertheless, we can assist you with your banking needs on both personal and established business accounts. Please note that if there are specific tasks that we cannot assist you with virtually, our team will be happy to guide you in the right direction when such cases arise.

Please note that Video Banking services will be available during our regular business hours. It is important to keep in mind that in the event of an unforeseen closure of the credit union, our Video Banking service will remain operational, allowing us to provide virtual assistance to our valued customers.

Monday-Thursday = 9:00am-5:00pm
Friday = 9:00am-6:00pm
Saturday = 9:00am-12:00pm

Video banking offers our members the peace of mind of accessing assistance without visiting a branch. The benefits include personalized interactions with video bankers, convenience in completing tasks virtually, no call waiting, avoiding the hassle of leaving home in unfavorable weather, and the option to handle transactions over email. Members can efficiently manage tasks during a short lunch break or even while on the way to the airport, ensuring their banking needs are met seamlessly.

Yes, our video bankers are held to the same standard as our in-branch employees. Your transactions are as secured as using in-office and/or phone assistance. The same systems and network are used for every Alltru CU member.

Yes, the video bankers are local Alltru Employees.

Our video banking services do not support physical check deposits. However, our team of video bankers is well-equipped to assist you with the enrollment process for SnapDeposit. This service allows for electronic check deposits, providing a convenient and efficient alternative to physical deposits.

To access video banking services via the web or cellular device, it is essential to ensure that your camera and microphone are in good working condition. We are pleased to inform you that all our Alltru branches feature a video banking kiosk available at all our locations for your convenience.

Let’s Talk

We’re in your neighborhood.

We are St. Louis, through and through. We have branches throughout the metro area. Plus, as a member you’ll have free access to hundreds of local ATMs.